Returns
CARAUCCI accepts returns within 30 days of receiving your order. Items must be returned in their original, unworn and unwashed condition.
Choose the return option that works best for you:
Return for Store Credit — Complimentary Return Shipping
Choose store credit and we’ll email you a complimentary USPS return label. Once your return is received and processed, your store credit will be added to your account and can be used toward a future purchase. Store credit never expires.
Return for a Refund — Return Shipping Deducted
Prefer a refund to your original payment method? We’ll email you a USPS return label, and the cost of return shipping will be deducted from your refund. Once your return is received and processed, your refund will be issued to your original payment method.
Please note:
A $20 restocking fee may be charged for merchandise returned in a condition other than its original, unworn and unwashed condition. Returns over $1,000 are subject to a 5% restocking fee.
Start a Return
Ready to make a return? Use the link below to begin the return process.
Return for Store Credit
- We’ll email you a complimentary USPS return label. Print the label and follow the return instructions provided.
- Once we receive and process your return, your store credit will be added to your account. Please allow 1–3 days after we receive your return for the credit to appear.
- Your store credit can be used toward your next purchase or saved for later. Store credit never expires.
- To view your available store credit and store credit code, log in to your account or open the CU Rewards widget at the bottom left of the site.
- We’ll email you a USPS return label. Print the label and follow the return instructions provided.
- Once we receive and process your return, your refund will be issued to the original payment method.
- The cost of your USPS return label will automatically be deducted from your refund. We use the lowest appropriate service available and pass along our discounted USPS business rate.
- Depending on your bank or credit card company, please allow 1–2 billing cycles for the refund to appear on your account.
Prefer to Ship Your Return Yourself?
You’re welcome to purchase your own return label and send your return directly to us. We recommend using a trackable shipping service and keeping your tracking information until your return has been processed.
Mail returns to:
CARAUCCI
PO BOX 2566
SAN ANSELMO, CA 94979
Return Packaging
- Reuse your original CARAUCCI mailer whenever possible. If you need another package, please choose one appropriately sized for your return.
- Remove or cover any previous shipping labels before attaching your return label.
- Please take extra care when packaging fragile items, including jewelry.
Exchanges
We don’t offer traditional exchanges. Instead, you can choose the option that works best for you:
Return First
Return your original item using our complimentary return shipping option. Once your return is received and processed, store credit will be added to your account to use toward your replacement or a future purchase.
Order Your Replacement Now
If you don’t want to risk the size, color or style you want selling out, you’re welcome to place a new order before we receive your return. Once your return is received and processed, we’ll refund the returned item to your original payment method instead of issuing store credit.
If you used a discount code on your original purchase, please contact us with your new order number and we can apply the same discount to your replacement order.
Return Policy Exceptions
- Returned items must be unworn, unwashed and in their original condition, with no visible signs of wear or use.
- Items purchased from a CARAUCCI retail partner must be returned to the original place of purchase and are subject to that retailer’s return policy.
- Items purchased at a CARAUCCI event or pop-up may be returned within 30 days of the original purchase date.
- CARAUCCI reserves the right to refuse a return if an item has been worn, washed, altered or otherwise does not meet our return conditions.
Defective Merchandise
We stand behind the quality of our garments. If you believe you’ve received an item with a manufacturing defect, please contact us with your order number and photos showing the issue.
Once reviewed, we’ll work with you on the appropriate resolution.
Normal wear and tear, accidental damage, improper care, or damage that occurs after the garment has been worn or washed is not considered a manufacturing defect.
Shipping
Orders are typically processed and shipped within 1–3 business days. Once your order ships, you’ll receive an email with tracking information.
Domestic Shipping
We ship via USPS Ground Advantage, USPS Priority Mail and UPS. Available shipping options and rates are shown at checkout based on your order and destination.
We offer complimentary shipping on U.S. orders of $250 or more.
Expedited Shipping
Need your order sooner? Please contact us before placing your order and we’ll do our best to accommodate expedited or overnight shipping. Additional shipping charges will apply.
International Shipping
International shipping rates are calculated at checkout. Customers are responsible for any applicable duties, taxes or customs fees charged by the destination country.
Delivery Times
Once your package has been accepted by the carrier, delivery times may vary due to weather, holidays or other carrier delays outside of our control.