Frequently Asked Questions
Log into your account and click on the CU Rewards Widget located in the bottom left corner. Visit our CU Rewards Page here for exact and easy to follow instructions.
If you created an account when you made your purchase you can log in here. You can also access these features by clicking on the person icon located at the top right in the navigation bar.
If you checked out as a guest on your first order, you can Create Account.
If you try to log in and there is no account found, then choose Create Account and you will be able to set up a password.
You must log in to your account in order to access your wishlist. You can also access these features by clicking on the person icon located at the top right in the navigation bar.
No, our plant-based natural fabrics are made from the highest quality closed-loop rayon, bamboo, & cotton jerseys. Find our more about our Fabrics here.
Machine wash in cold water. Use delicate cycle for our lightweight jerseys, cottons and bamboo. Our cotton and bamboo fabrics will shrink in length if put in a hot dryer. We strongly recommend hang drying, as the hot dryer will eventually break down the elasticity in our signature jersey fabrics. We also recommend folding pants and dresses so that the fabric doesn’t stretch in length. For more information about our fabrics visit our Colors & Fabrics page here.
Yes, it can be found here. Please don't hesitate to contact us if you have specific questions about a particular item. We are happy to provide more detailed information on how something fits.
You can find a store near you, that stocks a selection of CARAUCCI clothing, by searching our store locator.
At the bottom of all emails you will see a link to unsubscribe.
You will receive a shipping confirmation email that includes your tracking number once your order is packaged at our warehouse. Please note that tracking links generally need 48 to 72 business hours to generate.
Please email us. We cannot make changes after your order has been shipped.
Most orders ship within 1- 2 business days but depending on the volume of orders we have, it may take up to 3 business days. We do not ship orders on Saturdays or Sundays. Visit our shipping and returns page for more info.
- All orders and returns will ship via UPS or the United States Postal Service (USPS), Priority or First Class, depending on your selection.
- Orders ship within 3 business days.
- Expedited Service (Overnight or Express Mail) - Contact Us to make arrangements and we will work with you. The associated costs will be based on the chosen shipping method and will be billed separately.
In the unlikely event that you encounter a defective item, please email us within 7 days of delivery and include photos of your item. If a replacement for the particular item is not available, we will work with you on finding an alternate item of equal value and/or process a free return label.
We ship US Priority Mail International. Orders may be subject to additional duties, import taxes, or customs fees upon delivery. These fees are the responsibility of the customer. Fees are calculated by customs officials, and cannot be estimated ahead of time by CARAUCCI. We cannot provide inaccurate information to customs officials. Visit our shipping and returns page for more info.
CARAUCCI will accept merchandise in its original, unworn and unwashed condition for a refund or store credit within 30 days of receiving your order. We have two options for returns. We offer complimentary returns for store credit, or you can purchase a return label for a full refund.
Note: We will automatically charge a $10 restocking fee on items not returned in their original condition.
Visit our shipping and returns page for more info.
Starting a return is easy. Click here to get started.
No, but please click here and use our return form so that we can expedite your return correctly.
Please contact us here.
Depending on your return choice, your return will be credited accordingly. Visit our Shipping & Returns page for detailed information.
No, gift cards are final sale.
Once your return is processed, Afterpay will be notified and will refund your account accordingly. You will receive an email confirmation from CARAUCCI that the return has been processed & an email from Afterpay confirming the refund. Your statement will show as a refund from Afterpay.
Unfortunately we cannot accept returns of CARAUCCI items that were not purchased through our online store. Please make returns directly at the store from where you purchased the item.