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CARAUCCI will accept merchandise in its original, unworn and unwashed condition for a Refund or Store Credit within 30 days of receiving your order. We have two options for returns. We offer complimentary returns for store credit, or you can purchase a return label for a full refund.
Note: We will automatically charge a $10 restocking fee on items not returned in their original condition.
CARAUCCI 60 PASTORI AVENUE, APT 17, FAIRFAX, CA 94930-1700
We do not currently offer instant exchanges, but do offer one complimentary USPS return shipping label per order. Your return will be credited to your CARAUCCI Gift Card, which you can then use to purchase your exchange items.
If you want to purchase your exchange items before we process your return, to ensure stock availability, that's fine. We will then automatically refund your return instead of issuing a store credit.
If you had a discount on your original order, please email or call us with your new order number so we can match the discount.
If you have any questions, please CONTACT US.
Return Policy Exceptions
In the unlikely event that you encounter a defective item, please email us within 7 days of delivery and include photos of your item. If a replacement for the particular item is not available, we will work with you on finding an alternate item of equal value and/or process a free return label.
Note: All responsibility and issues regarding shipping delivery times should be directed to the USPS and their policy.
Finely handcrafted in brass with sterling silver findings.
Designed by Nishiibo
- Ear wire: sterling silver 92.5
- Length: 1.5"
- Width: 1"
- Weight: .03 oz
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